Maintenance & Support Your Site, Always Running
Ongoing website care, security updates, speed monitoring, and technical support that keeps your site secure, fast, and always online.
Service
Web Development
Focus
Ongoing Support
001 — Overview
Proactive Care, Not Reactive Fixes
Your website is not a one-time project. It is a living business asset that needs regular attention. Security threats emerge weekly. Plugins need updates. Servers need monitoring. Content needs to stay fresh.
Our care plans handle the technical upkeep so you can focus on running your business. Every plan includes proactive security patches, speed monitoring, regular backups, and priority access to our dev team. We catch and fix issues before they reach your visitors.
What's Included
Comprehensive Site Care
Security Updates
WordPress core, plugin, and theme updates applied within 48 hours. Critical security patches go live within 24 hours after testing.
Performance Monitoring
Continuous uptime checks, Core Web Vitals tracking, and server monitoring. Monthly reports with clear action items.
Daily Backups
Automated daily backups stored off-site with 30-day retention. One-click restore and quarterly backup tests.
Content Updates
Monthly content change allowance for text updates, image swaps, new pages, and minor layout tweaks. Bigger changes billed at a preferred rate.
Priority Support
Dedicated support channel with guaranteed response times. Critical issues within 2 hours during business hours, 4 hours after hours.
Monthly Reporting
Detailed monthly reports on uptime, speed, security scans, completed updates, and tips for improvements.
How It Works
Getting Started with a Care Plan
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01
Site Audit
We run a full audit of your site's security, speed, code quality, and hosting setup to set a clear baseline.
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02
Plan Selection
You pick the care plan that fits your site and goals. We suggest the right level of support based on complexity and traffic.
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03
Onboarding
We set up monitoring, configure backups, document your site setup, and open your support channels. Full onboarding takes about one week.
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04
Ongoing Care
Proactive care starts right away. Monthly reports keep you informed, and your support channel is always open for questions.
Results
Support by the Numbers
Average Client Uptime
Critical Response Time
Successful Restores
Client Satisfaction
FAQ
Maintenance & Support Questions
Our systems detect downtime within 60 seconds and alert our team right away. For care plan clients, we start fixing the issue within our guaranteed response window, usually under 2 hours for critical problems. Most downtime is resolved within 30 minutes.
We manage hosting through SpinupWP on DigitalOcean or Vultr servers. This gives us full server control for top speed and security. Hosting costs are separate from care plan fees and usually run between 20 and 60 dollars per month based on your site's needs.
Yes. Each plan includes monthly dev hours for content updates and small changes. Bigger projects like new page designs, features, or connections are scoped separately at a preferred hourly rate lower than our standard project rate.
We test all updates on a staging site before pushing to production. This includes visual checks and functional tests on forms, e-commerce, and key features. Updates go out in batches during low-traffic windows to reduce risk.
Yes. Our care plans are month-to-month with no long-term contracts. We ask for 30 days notice to cancel. During that time, we finish pending work and give you a full handoff with credentials, docs, and maintenance tips.
Protect Your Digital Investment
Stop worrying about security holes, downtime, and outdated plugins. Let our team handle the tech so you can focus on growth.