Let's Talk

Ready to discuss your digital marketing strategy? Get in touch with our team. We respond within 24 hours and schedule a discovery call to learn your goals.

Get In Touch

Fill out the form below and we'll get back to you within 24 hours.

Direct Contact

Email

For general inquiries and project discussions

Phone

Monday—Friday, 9am—6pm EST

Office

Sert Media
818 18th Ave S
Nashville, TN 37203
United States

Visiting by appointment

Process

What Happens Next

Here is how we work with you from first contact through project success.

  1. 01

    We Reply Within 24 Hours

    You submit your inquiry through this form. Our team reviews it and responds with initial thoughts and next steps within one business day.

  2. 02

    Discovery Call

    We schedule a 30-45 minute call to learn about your business, goals, challenges, and current marketing. No sales pitch—just honest conversation.

  3. 03

    Custom Proposal

    We build a detailed proposal with recommended strategies, timeline, investment, and expected outcomes tailored to your situation.

  4. 04

    Kickoff

    When you are ready to move forward, we kick off the project. You get a dedicated account manager and regular updates on progress and results.

FAQ

Let's Talk Questions

Most of our engagements run 6-12 months. This gives us time to put strategies in place, measure results, and refine based on data. Larger projects often benefit from 12+ months for major results. Some clients choose shorter trial periods to test our approach, and we are happy to do that.

Three things set us apart. First, we are results-focused. We tie everything to measurable outcomes, not vanity metrics. Second, we think strategically before we execute. We take time to understand your business first. Third, we are transparent. You see detailed reports, understand our reasoning, and always know where your budget goes. We are not a black-box agency.

Our minimum is $1,000/month. This lets us do meaningful work for our clients. Many businesses see strong results at this level. Larger budgets allow for broader strategies across more channels. We often help clients focus on the highest-impact work within their budget.

We define success based on your business goals, not ours. For some clients, it is revenue growth. For others, it is lead generation, brand awareness, or customer lifetime value. Early on, we set clear KPIs and targets. You see monthly reports showing progress. If we are not hitting targets, we adjust our approach or discuss fit.

Phase 1: Discovery (Week 1-2)

After you reach out, we schedule a 30-45 minute discovery call. This is not a sales call—we want to truly understand your business, competitive landscape, current marketing, and goals. We ask about your team, past marketing experiences, and what success looks like.

After the call, we dig deeper: reviewing your website, studying competitors, mapping your industry, and researching your target customer. This groundwork shapes everything that follows.

Phase 2: Strategy Development (Week 2-3)

Our team builds a custom proposal based on discovery. This is not a generic template—it is a tailored strategy document that covers:

  • Current state analysis (what works, what doesn't)
  • Competitive landscape overview
  • Recommended strategies and tactics
  • Expected timeline and milestones
  • Investment and expected ROI
  • Team structure and communication process

We walk through this proposal together so you can ask questions and shape the plan. This is a team effort—we want you to feel confident before moving forward.

Phase 3: Project Kickoff (Week 4)

When you decide to move forward, we hold a kickoff meeting with your team. You meet your dedicated account manager and the people working on your account. We set communication rules, reporting cadence, and first-month priorities.

This is when real work begins. Month one focuses on foundations: setting up analytics, creating baselines, starting technical fixes, and launching first campaigns.

Ongoing Management and Reporting

You receive monthly reports showing progress against KPIs. Your account manager is your main contact for strategy talks and questions. We hold quarterly reviews to discuss results, celebrate wins, and adjust plans based on data.

You also get access to real-time dashboards so you can check key metrics anytime.

Location

Nashville-Based, Nationally Focused

Sert Media is proudly headquartered in Nashville, Tennessee. We serve businesses across the Nashville metro area — including Franklin, Murfreesboro, Brentwood, and the greater Middle Tennessee region — as well as clients nationwide.

Looking for a Nashville-based digital marketing partner? Learn about our Nashville marketing services or explore our local expertise in Nashville SEO, Nashville web design, and Nashville PPC management.

Ready to Transform Your Marketing?

Get in touch with our team. We respond within 24 hours and schedule time to discuss your goals and next steps.

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